FAQ

Frequently Asked Questions

Frequently Asked Questions

Yes, we provide a convenient online portal where you can schedule appointments, receive detailed quotes, and manage your cleaning services. This ensures a seamless and hassle-free experience, allowing you to track and manage everything in one place.

We recommend clearing the area of small items, securing fragile items, and vacuuming lightly if possible. This helps us focus on delivering the best cleaning results.

We kindly ask that you move any furniture or items if you’d like the areas underneath to be cleaned. Small items may be moved depending on the service provided.

This depends on the size and condition of the area, but most jobs are completed within 1–2 hours. Larger spaces or detailed jobs may take longer.

Carpets typically dry within 60-90mins. During this time, we recommend walking with clean socks or indoor footwear to prevent re-soiling.

Yes, we use eco-friendly, non-toxic cleaning solutions that are safe for children, pets, and the environment.

While we strive to remove all stains, some may be permanent due to their nature or age. Our technicians will assess each stain and use the best methods available for treatment.

Yes, we offer carpet cleaning services for rental properties, including end-of-tenancy cleaning to help tenants and landlords meet cleaning requirements.

We can remove most common stains, including coffee, wine, pet accidents, and more. For older or set-in stains, we’ll assess and use advanced treatments for the best possible results.

Yes, we clean a variety of rugs, including delicate and specialty materials. Contact us to discuss your specific rug type.

We recommend professional cleaning every 6–12 months for regular households. Homes with pets, children, or high traffic may benefit from more frequent cleaning.

We currently offer weekend/evening appointments to accommodate your schedule. Please contact us to arrange a time that works for you.

You can obtain a fast quote by clicking here

Once you’re satisfied with the quote, simply approve it, and we’ll handle everything from there. We aim to provide quote within a couple of working hours!

While we can clean most carpets and materials, some may require special attention or alternative methods. Contact us to confirm if your carpet type is suitable for our services.

Some advanced treatments for specific stains or odors may incur additional charges. We’ll always inform you of any extra costs before proceeding.

Yes, we provide flexible scheduling, including evening and weekend appointments, to minimize disruption to your business operations.

Yes, our deep cleaning methods are designed to remove allergens, dust mites, and other contaminants, helping to improve indoor air quality and create a healthier environment.

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